Records Management Center (RMC) / Shredding On Site (SOS), the leading local provider of information management and secure destruction solutions throughout Maine and Northern New England, is seeking motivated, creative, and technologically savvy applicants for the position of Business Support Manager to lead the daily duties of our business office and to advance customer support initiatives. In this role as a hands-on manager, you will be responsible for the successful execution of our day-to-day administrative duties, invoicing and receivables, customer service efforts, and other functions while supervising and leading our administrative team.
In addition to meeting the responsibilities and requirements for this position, we are looking for the right fit for our team. We expect the candidate to exemplify and uphold our company’s DELIVER Core Values:
• Drive results through extraordinary service
• Exceptional people, no exceptions
• Look forward and plan for success
• Integrated and supportive teams
• Value through innovative and creative solutions
• Embrace safety every day
• Reinvest in people, the businesses, and community
Essential Duties and Responsibilities:
Collaborate with Senior Management and Account Executive to drive results and enhance customer satisfaction.
Manage Administrative team in all aspects of the daily business office operations.
Oversea financial and account management to ensure accurate and timely invoice creation, account receivable entry, collection efforts, and credit card payment processing. This will include but is not limited to tracking and auditing new client entries and pricing in CRM and RIM systems.
Foster and maintain open and ongoing communication between Fleet and Administrative teams to ensure customer satisfaction across all lines of business.
Provide direct customer support for all lines of business through phone, email, and web services.
General office and janitorial supplies maintenance, ordering, and organization.
Positively represents the company in areas of personal character, commitment, organizational skills, and work habits.
Bachelor’s Degree in Business Management, Business Administration, or similar degree required.
Minimum of 5 years of relevant experience in office/administrative management or customer services management required.
Demonstrated experience with Microsoft Office 365 software required.
Experience in QuickBooks required – experience in other major accounting software may be acceptable.
Demonstrated organization/time management skills, detail oriented.
Focus on productivity and success as a team.
Strong written and verbal communication, organizational and interpersonal skills are critical.
Must be able to perform to standard without constant or immediate supervision.
Confidentiality and non-compete agreement is required.
Salary & Benefits:
Salaried position, full-time
Benefits package to include:
Progressive Earned Time Off (ETO) program
Personal Time Off program, 7 paid company holidays
401K program available, Company matches 50% of up to 5% of elected contribution deferrals
Health Insurance (PPO and HMO plans to choose from), Health Savings Account available with match, Wellness bonus paid for completing annual wellness exam
Supplemental Insurances available through AFLAC
Gym membership reimbursement
Tuition and professional development reimbursement
Professional membership reimbursement
Company smartphone and laptop computer provided
Submit Your Resume!
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Please note that this is only the first stage of the application process and is in no way a guarantee of employment.